Checkout Tips

Welcome! Here we have provided a few tips and tricks for a slick check out.

You can expect a shop update at least once a month.

  • Items to be available will be listed within a week before a shop update so that you can preview specs and pricing. They will say “SOLD OUT” until exact release time.

  • You can create an account on our site so that your shipping and customer information is correct. Having a quick pay method signed into and ready (ie. Apple Pay, google pay, pay pal etc…) will be faster for checking out items.

  • At the day of release, log into our site, bookmark your piece, and hit “refresh” until release time. Items will disappear but will re-appear at exact release time.

  • Remember that carted items are not yours until payment is complete. Unfortunately someone can still purchase that item if payment hasn’t been fully processed.
      
  •  We will combine multiple orders and refund/adjust shipping overages when necessary. Locals in Kelowna/Westbank area are able to select a “pick-up” option to bypass shipping fees.
  • Please e-mail us at hawkmothbeadco@gmail.com if you have any questions regarding your order.
  •  Shop updates are limited in quantity but if you were unable to purchase  your desired pair of earrings we now have a wait-list! It will “open” and “close” when spaces are full or if spaces open. Please check back occasionally or stay tuned on our IG for spot announcements. We have not begun the waitlist, it will begin towards the end of October.

Thank you for your support!

HawkMoth Team